Customer Service

Customer Service – Antibiotic Fish

At Antibiotic Fish, we’re committed to delivering a secure, smooth, and satisfying experience—from your first visit to delivery. Below you’ll find key information about shipping, returns, payments, and customer support.

Shipping Information

  • Order Processing: 1–2 business days (Mon–Fri, excluding holidays).
  • Carriers: USPS and FedEx with trackable delivery.
  • Shipping Costs: Calculated at checkout by weight, method, and destination.
  • Estimated Delivery: USPS Ground Advantage (3–5 business days), USPS Priority Mail (≈3 business days), or FedEx 2-Day.
  • Domestic Shipping Only: We currently ship within the United States.
  • Free Shipping: Occasionally offered during promotions—join our email list to stay updated.

See our full Shipping & Delivery Policy.

Returns & Replacements

  • Return Window: Most unopened items can be returned within 30 days.
  • Prepaid Return Label: Provided for hassle-free returns.
  • How to Return: Follow the steps in our Refund & Return Policy or contact support for help.

Ordering & Payments

  • 24/7 Ordering: Place secure orders anytime through our website.
  • Accepted Payments: Visa, Mastercard, American Express, Discover, and other major cards.
  • Currency: All prices are listed in USD and may change without notice.
  • Promotions: Exclusive discounts and shipping offers—subscribe to our email list to stay informed.

Account & Order Management

  • Track Your Order: Log in anytime to view order status and shipping updates.
  • Manage Your Account: Update billing, shipping, and login details from your customer dashboard.

Privacy & Security

  • Secure Checkout: Protected with SSL encryption and industry-standard security.
  • Privacy Policy: Review how we protect and use your data in our Privacy Policy.

By using this website and placing an order, you agree to our Terms & Conditions.

Contact Us

  • Email: fishantibioticslabs@gmail.com
  • Store Name: Antibiotic Fish
  • Address: Atlanta St SE, Marietta, Georgia 30060, United States
  • Phone: Not available at this time
  • Support Hours: Monday–Friday, 9:00 AM–5:00 PM EST